OUR PRICE - is for accommodation only, with some inclusive services which are noted on each property. The prices are for one week, for the whole villa (not price per person).
MAID SERVICE - when provided is in place to make sure all surfaces and floors in the house are cleaned. The maid is not responsible for bed making and personal cleaning.
A HOUSE CAN ONLY SLEEP - the maximum numbers are noted on the details for each property. This cannot be exceeded. You may notice that some houses can actually sleep more people than we allow, however a maximum number is set for your own comfort. It is also the express decision by our owners that they will never accept any increase in party numbers, unless by prior arrangement.
You are of course entitled to sleep up to the maximum number of people;
however we need to know who is at the villa each night for your own safety. It also allows us to be 100% sure that the house is prepared for your exact party size and make up. We ask for this information on your booking form.
If any details change after you have booked, just give us a call and we will update our details!
On a serious note, if you exceed the maximum numbers, a pro rata sum will automatically be deducted from your security deposit. The owner and Luxurybreaks also reserve the right to remove your entire party from the house, with immediate effect, without compensation.
A SECURITY DEPOSIT - is taken via a credit/debit card guarantee to cover any extra charges, for example pool heating. Extra costs are detailed on each property description. We naturally expect all clients to treat each of these privately owned villas as their own home, however if there is any damage it will also be deducted from the security deposit. The security deposit amount is specific to each property and written on the price list. When you leave the property we confirm damage/charges with the owner and deduct any sums from the security deposit. (Please remember that utility bills e.g. telephone, electricity can take up to 8 weeks)
SECURE YOUR HOLIDAY - with a 35% payment, and a signed booking form.
PROTECT YOUR PARTY - with comprehensive travel insurance which is a condition of your booking. This must include cancellation insurance.
Villas France Italy
PROBLEMS DURING YOUR STAY - can occasionally arise. It is essential you call us as soon as a problem starts. Either our english speaking local representative or the UK office will endeavour to resolve the problem, leaving you free to continue a hassle free holiday. We will not accept complaints made upon your return if you have not allowed Quality Villas or the owner the chance to fix any inconvenience caused to you.
THE LITTLE DETAILS MATTER....
BEDLINEN AND PERSONAL TOWELS - are provided. Your property will have sheets, pillowcases, blankets or duvets. Normally three towels per person are provided. (Never beach or pool towels). Cot linen is not always provided. We recommend you take your own for your baby’s comfort. Exceptions are always noted on each property page. Beds are normally made up for your arrival. If you would like linen to be changed mid stay please let us know. (Some properties provide an extra set for you to change as you wish)
GARDEN AND POOL MAINTENANCE - is included and frequently done very early in the morning to minimise disruption to you. (You may not even see these people!)
WATER, GAS AND ELECTRICITY - is normally included from June to September. Supplements may apply outside these dates. Exceptions are clearly stated.
POOLS- are normally open June - September. Water temperatures can be variable in the early and late periods.
POOL HEATING - is normally an extra charge. Some pools are solar heated, therefore the temperature naturally depends on the amount of sunshine.
TENNIS COURTS- vary in standard. If this is important to you, please call us. Some courts are floodlit for matches in the cooler evenings!
TELEPHONE - services may differ in each property. Some enable outgoing calls, but only when you purchase a telephone card at a local newsagent or supermarket.
Other properties have an open line, and payment is simply deducted from your security deposit. Please note this may delay the return of you deposit (phone bills may take up to 8 weeks). Where there is no telephone it is clearly marked.
To enable us to return the deposit to you, we recommend taking your mobile phones. Please note however that some of our properties are set in the heart of the country and may not have a good signal.
DISTANCES- are mainly given in miles or minutes to the nearest local villages, towns and other places of interest. All times given are for driving, not walking and can only be used as a rough guideline.
SATELLITE TELEVISION - is available in many of our properties. If you require specific channels please check when booking as English speaking channels can be restricted.
VIDEO - recorders may differ in France and Italy. If you intend to travel with UK/International cassettes, please check with us that the video is suitable.
BARBECUES - are available in most properties; however there may be restrictions on their use during the summer months, due to local fire restrictions. Please do not move any barbecues from the position they are left on your arrival, which may be the safest area.
THINGS AREN'T ALWAYS THE SAME: Some helpful definitions
Bed sizes - can vary. Double beds range from 1.40m - 2m.
A single bed in France can start of 0.70cm.
We regard anything below 0.90cm as ideal for children, not adults.
Bathrooms - generally include a bath tub, washbasin & WC. Sometimes however there is a separate shower cubicle or no WC.
Shower rooms - generally include a shower room, washbasin and WC. No bath tub.
BABY COTS & HIGH CHAIRS - Baby Cots & high chairs - are not automatically provided, but we may be able to hire them. It is essential that we know the age of your child to ensure the cot size is appropriate.
CHECK IN / CHECK OUT - Check in - is between 1700 and 1900 local time (GMT +1). If your arrival is delayed you must inform the contact person
noted on the directions sheet that you will receive upon payment of your balance. If you arrive after this time (without making arrangements) you may not be able to gain access until the following day.
Check out is by 0930 am on the day of departure or by prior alternative arrangement. This is to enable to property to be properly cleaned for the arrival of the next clients. Occasional exceptions to this check out time can be arranged, on request.
PASSPORTS, VISAS, HEALTH REQUIRMENTS- For the latest passport requirements for British citizens please call 0870 521 0410, view www.ukpa.gov.uk or collect information at your local post office. For non-UK clients please contact your national passport office and or/French embassy/consulate for latest information on entry requirements. Information on health is contained in the British Department of Health leaflet T6 (Health Advice for Travellers), available from your local Department of Health Office and most post offices, or view on www.doh.gov.uk/traveladvice.
For travel to France you should obtain a completed Form E111 (information in T6 leaflet noted above) prior to your departure.
For non-UK clients, please contact your national Health Department.
Services we offer
Tailor-made services for your stay.
We believe you should not have a list of additional costs to pay, which is why our price includes most services, exceptions are clearly stated.
We can arrange:
Maid service - for any time of the day, any number of days required. (Many of our properties include a set number of hours per week.)
Chef/cook- to prepare delicious meals at your property, from local cuisine to elegant dinner parties (certain areas only).
Cot and baby chair- Please let us know the age of your child to ensure the correct bed size is arranged for you.
Food hamper- delivered to your property (certain areas only).
Fax machine- delivered to your villa (certain areas only).
Chauffeur, airport collection, daily tours (certain areas only)